FAQS

 Are all your rugs, furniture, and accessories on the web?

We are in the process of implementing our online store which will soon consist of our whole inventory. 

How do I order or get more information?

If you want to place an order or get more information please contact us at (402) 390-1122 or email us at info@orientalrugpalace.com.

How often does your website update?

Our website is going through a makeover to incorporate our new online store. After this is implemented our site will be updated frequently.

How do I pick the right oriental rug?

Well, it depends on the type of rug you want.  All of our rugs are handmade, either hand tufted, flat weave, or hand-knotted. There are many choices from designs, colors  to size. Please contact us and we would be glad to assist you in finding the right rug for you.

Do I have to have fringe on my rug?

Most handknotted rugs have fringes.  In a hand-knotted rug, lengths of yarn (usually cotton) are stretched across a loom in one direction (called the warp).  Smaller pieces of wool or silk yarn are then tied to the warp yarns to create the body and design of the rug.  The fringe on each end of a hand-knotted rug is the warp yarns that are clipped from the loom and tied off. Making the fringe the foundation of the rug so most of the time fringe will be included, however we do have options on ways to hide fringes or order them without fringes.   

Do I have to use a rug pad? 

It is generally best to use a natural-rubber rug pad under your handmade rug.  Not only will the pad help prevent slippage, but it will allow the rug to wear more evenly and encourage air circulation with walking and vacuuming.

How often should I have my rug cleaned?

Depending on the traffic and location of your rug, you should have it professionally cleaned every 3 to 5 years.  Cleaning your rug will help the colors stay rich and the wool to maintain its soft feel. We offer professional cleaning as one of our services. Otherwise just regular vacuuming and simple cleaning with cold water and ivory soap will remove majority of spills

*Do not allow your handmade wool or silk rug to be dry-cleaned or steam cleaned.*

What should I expect with the new site? 

Other then acces to our complete inventory our new site will allow you to stay informed of all the upcoming sales and events we will offer programs too earn points for additional discounts whiles shopping with us, resources to assist you in the selection process of both oriental rugs and furniture, helpful links and tips, and much more. 

My question was not answered what should I do?

Please contact us at (402) 390-1122 or email us at info@orientalrugpalace.com and we would be glad to answer your questions.  

Tips…

Rotate:  To ensure even wear from traffic and sunlight, your rug should be rotated once a year.       

Vacuum:  Like carpeting, your rug must be vacuumed on a regular basis to remove dirt and restore life to the fibers.

                        Be sure not to vacuum the fringes or use the vacuum’s beater bar on your rug.