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Frequent Asked Questions

Is all of your inventory on your website?

A good portion of our inventory is on the website. Check back frequently, our inventory changes daily as items are sold or new items come in. Please contact us if you have any inquiries.

Do you ship? How do I place an order?

Currently we are only offering in store pickup. Please email us at info@orientalrugpalace.com for inquiries about shipping and we will provide a quote if applicable. Any orders placed with shipping needed without contacting us will be cancelled.

When ordering online am I guaranteed the item(s) I purchased?

We work to keep our website current. After placing your order online you will receive an email confirming when your items(s) are available for pickup. Should the item(s) you ordered be out of stock we will inform you via email or by phone.

Where are your products manufactured?

Rugs are imported mainly from India but also from China, Pakistan, and Afghanistan. Furniture, accessories, art, and lamps are purchased from companies that import from all over the world.

Do your services require an appointment?

Some do but most do not. Appraisals: Please call ahead Rug Cleaning, Rug Repair, Selection Assistance are services available anytime during business hours.

Is your showroom open everyday?

Our hours currently are: Mon-Sat 11am-6pm and Sunday Closed; or contact us for an Appointment.

How often does your website update?

Our website is always evolving. You will find new products, updates and information weekly.

I can not find the furniture that meets my needs, do you offer custom furniture?

Absolutely, we are able to assist you in creating the perfect piece for your space. Because the majority of our furniture is manufactured in the USA and Canada custom orders typically take 4-8 weeks to arrive.

How do I pick the right oriental rug?

We welcome you to come into the showroom where we can assist you in finding the right rug. All of our rugs are handmade, either hand tufted, flat weave, or hand-knotted. We have many choices in design, color, and size. It is always helpful to have a picture of your space, but we can help you without it.

Do I have to have fringe on my rug?

Most hand knotted rugs have fringes. In a hand-knotted rug, lengths of yarn (usually cotton) are stretched across a loom in one direction (called the warp). Smaller pieces of wool or silk yarn are then tied to the warp yarns to create the body and design of the rug. The fringe on each end of a hand-knotted rug is the warp yarns that are clipped from the loom and tied off. Making the fringe the foundation of the rug so most of the time fringe will be included, however we do have options on ways to hide fringes or order them without fringes.